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Careington Benefit Solutions offers an array of invoicing and reporting options for our groups with individual billing setups, adaptable per client requirements.

When invoicing clients as an individual member billing scenario, we are able to:

  • Process high volumes of individual enrollments – daily, weekly or monthly
  • Accommodate various payment methods including credit/debit cards, e-checks, bank drafts, money orders and checks
  • Collect individual member payments through a secure payment gateway, customized for client or program name to maintain complete invisibility in a private-label arrangement, for credit/debit card and e-check payments
  • Communicate with members through email or through letters to individual members in order to obtain additional information in the case of an incomplete application or to resolve a payment issue such as incomplete account information or unsuccessful payment (for returned checks, unsuccessful e-checks/bank drafts or invalid or rejected credit/debit card payments) – both from the initial payment as well as from all subsequent payments processed
  • Recognize retroactive and future membership additions and terminations according to defined client or business model specifications
  • Process individual member cancellations and refunds, as requested, in accordance with client-specific and state-specific guidelines
  • Notify renewing members of their need to remit payment for the next payment term or to alert members of the next payment to be processed for all non-monthly members
  • Link external brokers to individual member records and to pay monthly commissions to a maximum of nine agents or brokers per member record
  • Maintain a standard turnaround time of 24 to 48 hours from receipt of application to activation

We have the ability to accommodate various rate structures and payment frequencies for our individual billing setups, customizable per client specifications. Our current capabilities include:

  • Up to five membership tiers: member only, member + dependent, member + spouse, member + child and member + family
  • Monthly, quarterly, semiannual and annual payment options
  • Flexibility in contractual payment terms and due dates

Careington Benefit Solutions currently manages multiple secure payment gateways, which gives us the ability to process applications from a myriad of sources as a private-label enrollment and payment processor. In any private-label scenario, Careington Benefit Solutions is also adept at customizing all member correspondence to support the invisibility that is necessary in administering a private-label arrangement on behalf of our clients.