Careington Benefit Solutions boasts a scalable, fully-staffed in-house call center that incorporates only industry-best systems and equipment into the friendly, knowledgeable support we provide customers. All call center representatives are trained as product education specialists and available to support diverse client service models through extended schedules and availability.
To ensure quality of service, Careington Benefit Solutions maintains several quality assurance touchpoints, including strict adherence to client-specific Performance Guarantees and Service Level Agreements, continuing education and ongoing training for representatives, distribution of member satisfaction surveys and an established Complaints & Grievances process.
Our call center representatives provide support for existing policy holders. Individuals interested in enrolling in a plan call Careington Benefits Solutions' High Performance Sales Unit, our specialty enrollment and retention team consisting of nationally licensed P&C and L&H agents.